Technical Support & After Sales Care
Our technical support covers all areas of Door Cylinders
We can advise on the best type of cylinder dependant on our customers individual need.
Cylinder Size and Split
We can supply a measuring guide so that you can ensure the correct size is fitted to maximise on security and aesthetics. For security ensure that the cylinder does not project too far, for aesthetics ensure it is the correct finish to match with the door hardware.
We will be able to advise on such matters and fire doors and cylinder types to ensure compliance. If we are unable to give you a definitive answer we will direct you to alternative sources of information.
If required we can advise/help guiding you to the best level of key or cylinder security based on your view of both tenant types and local crime levels. A good source is your local CPO Crime Prevention Officer from our experience they are extremely helpful.
Our advice is simple unless you are an experienced carpenter please leave this to the professionals as a poorly fitted lock will not function correctly. Some doors will already have a lock fitted and its just a case of replacement, we can guide you as to the possible pitfalls if required. We would recommend using a qualified fitter/carpenter.
Master Key systems have over the last 20+ years produced in Excess of 6000 suites from small HMO’s to accommodation at the Olympics. After Sales Care is core to our mission and we see it as vital to our future success. Aftercare goes beyond our warranty but we would strongly recommend you follow this link to our warranty page which explains in detail how we will care for you in the unlikely event that you get issues with our product ( link to warranty page)
We can help in many areas:
- Maintenance to ensure long trouble-free life
- Key Replacement see our page on Adapta 24hr replacement
- Upgrade on security
- Hardware additions to improve security
Back up of door cylinder suite information, we keep all records on physical and computer files which are cloud backed up for security. Any personal information is secure, and we guarantee not to share this with anyone else other than you the customer. Ensuring we comply with data protection.